This website is operated by MYFOOD SAS. Throughout the site, we use the terms “we”, “us” and “our” in reference to MYFOOD SAS. This website, including all information, tools and services available through it, is offered by MYFOOD SAS to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from our company, you are participating in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms of Use”), including any terms, conditions and policies referenced herein and/or hyperlinked thereto. These Terms of Use apply to all users of the Site, including, without limitation, individuals who are visitors, suppliers, customers, merchants and/or content providers.
Please read these Terms of Use carefully before accessing and using our website. By accessing or using any part of the Site, you agree to be bound by these Terms of Use. If you do not agree to all of the terms and conditions of this agreement, you may not be able to access the website or use its services. If these Terms of Use are considered an offer, acceptance is expressly limited to them.
Any new tools or features added to this store are also subject to the Terms of Use. You can consult the most recent version of the Terms of Use at any time on this page. We reserve the right to update, modify or replace any part of these Terms of Use by posting such updates and/or modifications on our website. It is your responsibility to check this page from time to time for changes. Your continued access or use of the website following the posting of changes will mean you accept those changes.
Our store is hosted on Shopify Inc. which provides us with the online e-commerce platform that enables us to sell our products and services to you.
SECTION 1 - TERMS OF USE OF THE ONLINE STORE
By accepting these Terms of Use, you represent that you have reached or exceeded the age of majority in your region, province or state and have given us permission to allow any minor in your care to use this site.
You must not use our products for any illegal or unauthorized purpose, or violate any laws in your jurisdiction when using the Service (including, but not limited to, copyright laws).
You may not transmit any worms, viruses or other code of a destructive nature.
A breach or violation of any of the Terms will result in immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service at any time and for any reason.
You understand that your content (with the exception of your credit card information) may be transferred without encryption and that this includes (a) transmissions over multiple networks; and (b) changes made in order to conform and adapt to technical requirements of connecting networks or devices. Your credit card information is always encrypted when transferred over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, any use of or access to the Service, or any contact on the website through which the Service is provided, without our express written permission.
The headings used in this Agreement are included for convenience only and shall not limit or affect these Terms in any way.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We cannot be held responsible if the information provided on this site is inaccurate, incomplete or out of date. The content of this site is provided for general information purposes only and should not be relied upon or used as the sole basis for making decisions without consulting greater, more accurate, more complete or more current sources of information. If you rely on the content of this site, you do so at your own risk.
This site may contain certain historical data. By definition, historical data is not current and is provided for reference purposes only. We reserve the right to modify the contents of this site at any time, but we are under no obligation to update any information contained herein. You acknowledge that it is your responsibility to monitor changes to our site.
SECTION 4 - SERVICE AND PRICE CHANGES
Prices of our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.
We shall not be liable to you or to any third party for any change in prices, or for any modification, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may only be available online through the website. Quantities of these products or services may be limited and their return or exchange is strictly subject to our Return Policy.
We have endeavored to present as accurately as possible the colors and images of the products featured on the store. However, we cannot guarantee the accuracy with which colors will appear on your computer screen.
We reserve the right, but are not obliged, to restrict the sale of our products or Services to any particular person, geographic region or jurisdiction. We reserve the right to exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. All product descriptions and pricing are subject to change at any time, without notice and at our sole discretion. We reserve the right to discontinue any product at any time. Any offer of products or services on this site is void where prohibited by law.
We also reserve the right to refuse a customer's order in the event of a dispute, until the dispute has been resolved. The customer will be informed of such a decision by email and, where applicable, will be reimbursed for any sums paid.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. Such restrictions may include orders placed by or on the same customer account, the same credit card and/or orders using the same billing and/or shipping address. If we change or cancel an order, we may attempt to notify you by contacting you using the e-mail address and/or billing address or telephone number provided at the time the order was placed. We reserve the right to limit or prohibit orders which, in our opinion, appear to have been placed by traders, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made from our store. You agree to promptly update your account and other information, including your e-mail address and credit card numbers and expiration dates, so that we may complete your transactions and contact you if necessary.
For more information, please see our Return Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools that we do not monitor, control or manage.
You acknowledge and agree that we provide access to these tools on an “as is” and “as available” basis, without warranty, representation or condition of any kind and without endorsement. We shall not be liable for anything arising out of or in connection with your use of any Third Party Optional Tools.
Any use by you of optional tools offered through the Site is entirely at your own discretion and risk. In addition, it is your responsibility to inform yourself of and agree to the terms and conditions under which such tools are provided by the relevant third-party supplier(s).
In the future, we may also offer new services and/or features through the website (including the launch of new tools and resources). These new services and/or features will also be subject to these Terms of Use.
ARTICLE 8 - THIRD-PARTY LINKS
Certain content, products and services accessible via our Service may include elements from third parties.
Third-party links on this site may redirect you to third-party websites that are not affiliated with us. We are not required to review or evaluate their content or accuracy, nor do we warrant or assume any responsibility for the content or websites, or other content, products or services of third-party sources.
We are not responsible for any harm or damage related to the purchase or use of goods, services, resources, content or any other transaction related to these third-party websites. Please read the policies and practices of these third parties carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to such third parties.
SECTION 9 - COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you submit specific content (for example, as part of your participation in contests), or if, without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by e-mail, by mail or otherwise (collectively, “Feedback”), you grant us the right, at any time and without restriction, to modify, copy, publish, distribute, translate and use in any media whatsoever any Feedback you send to us. We are not and shall not be under any obligation (1) to maintain the confidentiality of any Comments; (2) to compensate any person for any Comments provided; or (3) to respond to any Comments.
7. We may, but are not obligated to, remove content and Accounts containing content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Use.
You agree that your comments must not in any way infringe the rights of third parties, including copyrights, trademarks, privacy, personality or any other personal or intellectual property rights. You further agree that your Comments shall not contain any unlawful, abusive or obscene material, or any computer virus or other malicious software that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone you are not, or attempt to mislead us or third parties as to the origin of comments. You are entirely responsible for any comments you make and for their accuracy. We accept no responsibility or liability for any comments posted by you or any third party.
ARTICLE 10 - PERSONAL INFORMATION
The transmission of your personal information on our store is governed by our Privacy Policy, which can be consulted on our site.
ARTICLE 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, our site or the Service may contain information that contains typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, shipping costs, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Service or any related website is inaccurate, at any time and without notice (including after you have placed your order).
We are under no obligation to update, modify or clarify any information on the Service or any related website, including but not limited to pricing information, except as required by law. No specific update or refresh date applied to the Service or any related website shall be defined to indicate that all information offered in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to the other prohibitions set forth in the Terms of Use, you are prohibited from using the Site or its content:
(a) for illegal purposes; (b) to incite third parties to perform or take part in illegal acts; (c) to violate any local ordinance or any international, federal, provincial or state regulation, rule or law; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, hurt, slander, libel, disparage, intimidate or discriminate against anyone on the basis of gender, sexual orientation, religion, ethnic origin, race, age, national origin or disability; (f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used to compromise the functionality or operation of the Service or any related web site, other web sites or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, hijack, extort information, browse, search or scan the World Wide Web; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent security measures of the Service or any related website, other websites or the Internet. We reserve the right to terminate your use of the Service or any related web site for violating the Prohibited Terms of Use.
ARTICLE 13 - EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY
We do not warrant, represent or represent that your use of our Service will be uninterrupted, secure, timely or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that, from time to time, we may withdraw the Service for indefinite periods or cancel it at any time without notice.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services provided to you through it are (unless expressly stated otherwise by us) provided “as is” and “subject to availability” for your use, and without representations, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability or merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
In no event shall MYFOOD SAS, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages, including but not limited to lost profits, revenues, savings or data, replacement costs or other similar damages, whether in contract, tort (even negligence), strict liability or otherwise, arising out of your use of the Service or any service or product using the Service, or any other claim relating in any way to your use of the Service or any product, including, but not limited to, errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of the Service or any content (or product) published, transmitted or otherwise made available through the Service, even if you have been advised of the possibility of such claims.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such states or jurisdictions shall be limited to the maximum extent permitted by law.
ARTICLE 14 - RETURN POLICY
Products sold are subject to the legal guarantee of conformity (L211-1 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code).
In accordance with current legislation, consumers have a period of 14 days from receipt of the products to exercise their right of withdrawal without having to justify their decision or pay any penalty.
To be eligible for a return, an item must be unused and in its original packaging. Return shipping costs are at the customer's expense, unless the product is defective upon receipt.
Custom-made or living products such as plant kits or fishes are excluded from returns.
The customer must return the product(s) to the following address, accompanied by the shipping declaration:
MYFOOD SAS
Service SAV
43 route Ecospace,
67120 Molsheim (67120), France
ARTICLE 15 - DELIVERY
Deliveries are made to the delivery address indicated on the order. The risks are borne by the Buyer once the products have been delivered to the address or relay point indicated.
The delivery service is offered in France and Europe, with detailed tracking options. Delivery times vary from 2 to 5 working days in France and from 5 to 7 days in the rest of Europe.
Packages that remain unclaimed after 7 days, or for which delivery could not be carried out due to lack of delivery information, or which are refused on presentation to the service provider, will be subject to a flat-rate invoicing charge.
ARTICLE 16 - PRIVACY POLICY
In accordance with the General Data Protection Regulation (RGPD), we are committed to ensuring the protection, confidentiality and security of our users' personal data. We only collect the information necessary to process your orders, manage your customer account, personalize our offers and improve our customer service.
We inform you about the data collected and offer you the possibility of controlling, rectifying and deleting this information. You have the right to access your personal data, rectify it, request its deletion or limit its processing. You also have the right to object to the processing of your personal data for legitimate reasons, as well as the right to object to such data being used for commercial prospecting purposes.
ARTICLE 17 - INTELLECTUAL PROPERTY
All elements of the shop.myfood.eu site are and remain the exclusive intellectual property of the Vendor. No one is authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site.
ARTICLE 18 - INDEMNIFICATION
You agree to indemnify, defend and hold MYFOOD SAS and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Use or the documents referenced herein, or your violation of any law or the rights of a third party.
ARTICLE 19 - SEVERABILITY
If any provision of these Terms of Use is held to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severable from these Terms of Use, without such holding affecting the validity and enforceability of the remaining provisions.
ARTICLE 20 - TERMINATION
The obligations and liabilities incurred by the parties prior to the date of termination shall survive the termination of this agreement for all purposes.
These Terms of Use will remain in effect unless and until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services, or when you cease to use our site.
If we determine or suspect, in our sole discretion, that you are in breach of or have breached any term or provision of these Terms of Use, we may also terminate this agreement at any time without notice. You will then remain liable for all sums due up to and including the date of termination, as a result of which we may deny you access to our Services (or any part thereof).
ARTICLE 21 - ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.
These Terms of Use or any other operating policies or rules posted by us on this site or relating to the Service constitute the entire understanding and agreement between you and us, and govern your use of the Service. They supersede all prior and contemporaneous agreements, communications and proposals, oral or written, between you and us (including, without limitation, any prior version of the Terms of Use).
Any ambiguity as to the interpretation of these Terms of Use shall not be construed to the detriment of the drafting party.
ARTICLE 22 - APPLICABLE LAW
The present General Terms and Conditions of Sale and the operations arising therefrom are governed by and subject to French law.
These General Terms and Conditions of Sale are drawn up in French. Should they be translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.
ARTICLE 23 - MODIFICATIONS TO THE TERMS OF USE
You may consult the most recent version of the Terms of Use at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Use by posting such updates and/or modifications on our website. It is your responsibility to check our website from time to time for changes. Your continued access or use of our website and the Service following the posting of changes to these Terms of Use constitutes your acceptance of such changes.
ARTICLE 24 - CONTACT DETAILS
Questions relating to the Terms of Use should be sent to us at support@myfood.eu.